Peruvian Consumer Law 29571

Complaints Book

Under the Peruvian Consumer Protection Code, this company keeps a complaints book available to you. Fill in the form and you will receive a copy by email.

ALTURA TOP TRAVEL S.A.C. · RUC 20615847152 · Cusco, Perú · info@alturatoptravel.pe

1. Your details

Full name * Document * Document number * Email address * Phone Address I am under 18 (if so, please give the name of your parent or guardian) Name of parent or guardian

2. Service purchased

Type Amount claimed (S/) Service or product purchased

3. Details of your complaint

ComplaintDissatisfaction with the service or product received. GrievanceDissatisfaction with the way you were treated, not with the service itself.

Tell us what happened * What would you like us to do about it?

I declare that the information given is true and I agree to be contacted at this email address.

The supplier must answer the complaint within fifteen (15) business days, and may extend that period by up to fifteen (15) more days after notifying the consumer.

Filing this complaint does not prevent you from using other dispute resolution channels, and it is not a prerequisite for filing a claim with INDECOPI.